You pay the full amount online when you book. We hold the money and release it to the host 48 hours after the booking ends. There is no booking fee for guests: the total shown at checkout is what you pay.
1. Price and currency
1.1 All prices are in Hong Kong dollars (HKD).
1.2 The total at checkout includes the venue hire for your slot and group size and any add-ons you choose. It reflects the venue's pricing rules, such as the weekend rate, minimum hours, minimum headcount, child rate and group discounts.
1.3 There is no booking fee for guests.
1.4 If your card is issued in another currency, your card issuer may charge its own conversion or overseas transaction fees. These are outside our control.
2. Paying for a booking
2.1 Payment is made online at checkout. Card details are entered with and handled by our payment provider. We never store full card numbers.
2.2 Instant book venues. You pay the full amount at booking. The booking is confirmed as soon as payment succeeds.
2.3 Host-confirms venues. You submit your payment details with your request. The host has 24 hours to accept. You are charged the full amount only if the host accepts. If the host declines or does not answer within 24 hours, you are not charged and any hold on your payment method is released. Until then, the amount is a pre-authorisation hold on your card.
2.4 While you complete payment, the slot is held for you for a short time. If payment is not completed in that time, the slot is released.
3. Security deposits
3.1 If a venue takes a security deposit, the amount is shown before you pay and is collected with your payment.
3.2 The deposit is returned about 48 hours after the booking ends, unless the host reports damage, overtime or extra cleaning within 48 hours of the end, with evidence. It is always returned in full if the booking is cancelled. See the Refund Policy.
4. How we hold and release funds
4.1 We collect payment for the booking and hold it. The host does not receive it at the time of booking.
4.2 We release the booking amount to the host 48 hours after the booking ends, less our commission, provided there is no open dispute about the booking.
4.3 If you report within 24 hours of the start that the venue is seriously not as described, we may hold the funds until the dispute is decided.
4.4 Holding funds this way protects you if the host cancels, if the venue is not as described, or if a refund is due.
5. Failed payments
5.1 If your payment fails or is declined, the booking is not made and the slot is not held for you.
5.2 You can try again with the same or another payment method, if the slot is still free.
5.3 We do not charge a fee for a failed payment. Your card issuer may have its own fees.
6. Credit, points and coupons
6.1 Credit. New accounts receive welcome credit. Points earned on venue spend and for reviews convert to credit. A referral gives credit to both people after the friend's first booking.
6.2 Credit can cover part of a booking, not all of it. The maximum share, and any other conditions, are shown at checkout and on the Rewards page.
6.3 Credit and points have no cash value. They cannot be withdrawn, transferred to another account or exchanged for cash.
6.4 Coupons. Coupons are subject to the conditions shown when they are issued, such as a minimum spend, eligible venues or an expiry date. A coupon and credit can be used on the same booking; credit is applied after the coupon.
6.5 If a booking is cancelled, credit used on it is returned to your account in the same proportion as the cash refund.
7. Chargebacks
If you think a charge is wrong, report it through the contact form. If you file a chargeback with your card issuer, we may pause the related booking or account while it is investigated.
8. Payments outside the platform
Pay only through the platform. Money paid directly to a host is not covered by our payment protection, refunds or dispute process. If a host asks you to pay outside the platform, please tell us.
9. Contact
For payment questions, use the contact form and include your booking reference.