Check-in and your visit
- How does check-in work?Self check-in venues send entry instructions by email and WhatsApp before your start time, and the exact floor and unit are shown once the booking is confirmed.
- What should I do if I can't get in?Check the entry instructions sent by email and WhatsApp and the exact floor and unit on your booking, then message the host; if that doesn't work, contact us.
- What if I'm running late or want more time?Message the host from your booking as early as you can; if you stay past your booking, the host can claim for overtime against your security deposit.
- What happens if something is damaged or needs extra cleaning?The host can claim against your security deposit for damage, overtime or extra cleaning within 48 hours of the end, with photos, and the platform decides.
- What house rules do I need to follow?House rules vary from venue to venue, so check with the host through messages before you book; for anything else, contact us.
Frequently asked questions
How does check-in work?
Self check-in venues send entry instructions by email and WhatsApp before your start time, and the exact floor and unit are shown once the booking is confirmed.
What should I do if I can't get in?
Check the entry instructions sent by email and WhatsApp and the exact floor and unit on your booking, then message the host; if that doesn't work, contact us.
What if I'm running late or want more time?
Message the host from your booking as early as you can; if you stay past your booking, the host can claim for overtime against your security deposit.
What happens if something is damaged or needs extra cleaning?
The host can claim against your security deposit for damage, overtime or extra cleaning within 48 hours of the end, with photos, and the platform decides.
What house rules do I need to follow?
House rules vary from venue to venue, so check with the host through messages before you book; for anything else, contact us.