Some venues take a refundable security deposit, which is shown before you pay. It is returned about 48 hours after the booking ends, unless the host reports damage, overtime or extra cleaning, with evidence.
When is the deposit returned?
- The booking goes ahead with no claim: about 48 hours after the booking ends.
- You cancel: the deposit is always returned in full.
What happens if the host makes a claim?
- The host must report within 48 hours of the end of the booking, with photos.
- Claims can only be for damage, overtime or extra cleaning.
- The platform decides the dispute and may refund in part or in full.
Tip
Take a few photos of the venue when you arrive and before you leave, so you have a record if there is ever a question. Tidy up and hand the venue back on time.
Related: What happens if something is damaged or needs extra cleaning?, What if I'm running late or want more time?