If the host cancels your booking, you are refunded in full and the host is charged a cancellation fee. The refund goes back to your original payment method; how long it takes to appear depends on your bank.
What can I do next?
- Search again for the same date and time. Results show whether each venue is free.
- For a large or corporate event, use the concierge form.
- For any other question about the refund or the booking, contact us.
What does a full refund include?
Everything you paid for the booking is refunded, including any security deposit.
How is this different from severe weather?
Typhoon Signal No. 8 or above and Black Rainstorm Warnings have their own rules. See What happens in a typhoon or rainstorm?
Tip
If you cannot find another venue for the same slot, try "Name your price": post your date, group size and budget, and hosts can answer with offers.
Related: When will I get my refund?, How do I cancel a booking?