Cancellation and refunds
- How do I cancel a booking, and how much will I get back?You can cancel a booking; how much is refunded depends on the venue's cancellation policy and how long before the start you cancel, and the security deposit is always returned in full.
- What is the difference between the Flexible, Standard and Strict cancellation policies?They differ in how early you must cancel for a full or half refund: 24 hours before the start for Flexible, 48 hours for Standard and 7 days for Strict.
- What if the host cancels my booking?If the host cancels, you are refunded in full and the host is charged a cancellation fee.
- When will I get my refund?Refunds go back to your original payment method, and how long they take to appear depends on your bank.
- What happens to my booking in a typhoon or rainstorm?If Typhoon Signal No. 8 or above, or a Black Rainstorm Warning, is in force at any time from three hours before your start until the start, you may cancel for a full refund or move to another free slot at the same venue within 30 days.
Frequently asked questions
How do I cancel a booking, and how much will I get back?
You can cancel a booking; how much is refunded depends on the venue's cancellation policy and how long before the start you cancel, and the security deposit is always returned in full.
What is the difference between the Flexible, Standard and Strict cancellation policies?
They differ in how early you must cancel for a full or half refund: 24 hours before the start for Flexible, 48 hours for Standard and 7 days for Strict.
What if the host cancels my booking?
If the host cancels, you are refunded in full and the host is charged a cancellation fee.
When will I get my refund?
Refunds go back to your original payment method, and how long they take to appear depends on your bank.
What happens to my booking in a typhoon or rainstorm?
If Typhoon Signal No. 8 or above, or a Black Rainstorm Warning, is in force at any time from three hours before your start until the start, you may cancel for a full refund or move to another free slot at the same venue within 30 days.